Return Policy

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 30 days of purchase.

Returns Process:

To initiate a return, please contact our customer service team at support@punmaen.com. Please include your order number and the reason for your return in your message. Our team will provide you with instructions on how to proceed with your return.

Returned items must be in their original condition, with all original tags and packaging included. Please note that we cannot accept returns for items that have been worn, washed, or damaged by the customer.

Refunds:

Once we receive your return and verify that it meets our return policy requirements, we will process a refund to the original form of payment. Please note that refunds may take up to 7-10 business days to appear on your account.

Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item, please follow the returns process outlined above and then place a new order for the item you would like instead.

Shipping Costs:

Please note that shipping costs for returns are the responsibility of the customer. We recommend that customers use a trackable shipping method to ensure that their return arrives safely and on time.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team at support@punmaen.com within 3 business days of receipt. We will gladly provide a replacement or refund for the item, and will cover the cost of return shipping in this instance.

If you have any questions or concerns about our return policy, please feel free to contact us at support@punmaen.com.